Privacy Policy

This Privacy Policy ("Policy") outlines how True Woo Cronulla ("we," "us," or "our") collects, uses, and discloses personal information when you use our website (truewoocronulla.com). We are committed to safeguarding your privacy and ensuring the security of your personal information. By accessing or using our website, you agree to comply with the terms of this Policy. If you do not agree with any part of this Policy, please refrain from using our website.

1. Information We Collect

1.1 Personal Information: When you use True Woo Cronulla, we may collect personal information that you provide voluntarily, including your name, email address, phone number, and other contact details. This information may be collected when you register an account, book a class or session, or communicate with practitioners through our website.

1.2 Payment Information: We utilize a third-party payment gateway, eWAY, to process payments. When you make a payment on our website, eWAY collects and processes your payment card information. We do not store or have access to your payment card details.

1.3 Usage Information: We may collect information about your website usage, such as your IP address, device information, browser type, and operating system. We collect this information using cookies and similar technologies to enhance your user experience and improve our services.

2. Use of Information

2.1 We may use the personal information we collect for the following purposes:

To provide and maintain our services, including booking classes or sessions with practitioners.
To communicate with you regarding your bookings, inquiries, and updates related to our services.
To enhance our website, services, and user experience.
To personalise your experience and tailor our offerings to your preferences.
To analyze usage trends and gather statistical information to improve our services.
To comply with legal obligations or as otherwise required or permitted by applicable laws.

3. Information Sharing and Disclosure

3.1 We may share your personal information under the following circumstances:

With practitioners: When you book a class or session, we may share your name and contact information with the relevant practitioner to facilitate the provision of the requested services.
With service providers: We may engage third-party service providers to assist us in delivering our services, such as hosting, payment processing, and analytics. These providers have access to your personal information solely to perform specific tasks on our behalf and are bound by confidentiality obligations.
For legal purposes: We may disclose your personal information if required by law, regulation, legal process, or government request, or to protect our rights, property, or safety, or the rights, property, or safety of others.
With your consent: We may share your personal information with third parties if you have explicitly given us your consent to do so.

4. Data Security

4.1 We employ appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. We regularly review our security procedures and update them as necessary to ensure the ongoing security of your information.

4.2 Despite our best efforts to protect your personal information, please be aware that no method of transmission over the Internet or electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.

5. Third-Party Links

5.1 Our website may contain links to third-party websites or services that are not operated or controlled by us. This Privacy Policy does not apply to such third-party websites or services. We encourage you to review the privacy policies of those third parties before providing any personal information.

6. Your Rights

6.1 You have the right to access, correct, update, or delete your personal information. If you wish to exercise any of these rights or have any queries or concerns regarding your personal information, please contact us through the contact details provided in Section 8.

7. Updates to the Policy

7.1 We reserve the right to update or modify this Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this Policy periodically to stay informed about any updates.

8. Contact Us

8.1 If you have any questions, comments, or requests regarding this Privacy Policy, or if you would like to exercise your rights or submit a complaint, please contact us using the following details:

Email: cronulla@truewoo.com

By using True Woo Cronulla, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.